Terms & Conditions

1. Acceptance of Terms

By accessing and using Datin Norehan's Apothecary website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Products and Services

All products are subject to availability. We reserve the right to:

• Modify product descriptions, ingredients, or formulations
• Discontinue any product at any time
• Refuse service to anyone for any reason
• Limit quantities purchased per customer

3. Pricing and Payment

All prices are in Malaysian Ringgit (MYR) and include applicable taxes unless otherwise stated. We reserve the right to change prices without notice. Payment must be received in full before orders are processed. We accept major credit cards, online banking, and e-wallet payments.

4. Orders and Fulfillment

When you place an order:

• You will receive an order confirmation email
• Orders are processed within 1-3 business days
• Delivery times vary by location (typically 3-7 business days within Malaysia)
• You are responsible for providing accurate delivery information

5. Shipping and Delivery

We ship within Malaysia. Shipping costs are calculated at checkout based on your location and order value. Free shipping is available for orders above RM200. Risk of loss and title for products pass to you upon delivery to the shipping carrier.

6. Returns and Refunds

Please refer to our Refund Policy for detailed information about returns, refunds, and exchanges.

7. Product Usage and Safety

Our products are for external or internal use as indicated on product labels. Always:

• Read product labels and usage instructions carefully
• Perform a patch test before using new topical products
• Consult with a healthcare professional if pregnant, nursing, or have medical conditions
• Discontinue use if adverse reactions occur

8. Intellectual Property

All content on this website, including text, images, logos, and product formulations, is the property of Datin Norehan's Apothecary and is protected by Malaysian and international copyright laws. Unauthorized use is prohibited.

9. Membership and Loyalty Program

Membership benefits and loyalty points are subject to program terms and may be modified or terminated at any time. Points have no cash value and cannot be transferred.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Datin Norehan's Apothecary shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

11. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Malaysia.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms and Conditions, please contact us at support@datinnorehan.com