Shipping, Returns & Refunds
Our policies to ensure your satisfaction
Fast Shipping
2–4 days processing
Secure
Encrypted payment
Easy Returns
15–30 days
Quick Refunds
3–5 business days
Shipping
Shipping Information
- All orders ship via J&T Express
- Processing time: 2–4 business days
- Tracking provided via email once dispatched
- Delivery timelines depend on courier operations
- We ship within Malaysia only (international shipping coming soon)
Cancellation
Order Cancellation
- Allowed before dispatch
- Not possible once marked "Shipped"
- Failed or fraudulent payments are automatically cancelled
- Contact us immediately at support@annkapothecary.com to cancel
Returns
Return Policy
Return Window
- • 30 days for premium items
- • 15 days for standard items
Returns Accepted For:
- Incorrect items – We sent the wrong product
- Damaged or defective products – Arrived broken or faulty
- Missing items – Part of your order didn't arrive
- Expired products – Past expiration date
- Change of mind – Customer pays return shipping
Non-Returnable Items
- • Supplements
- • Ingestibles
- • Baby/maternity consumables
- • Perishables
Refunds
Refund Process
- Processed to original payment method
- 3–5 business days after item is received and inspected
- Email confirmation sent once refund is processed
- Bank processing times may vary
Questions About Your Order?
Our wellness team is here to help